Our policy allows for refunds and returns within 30 days of purchase. Unfortunately, if it’s been more than 30 days, we can’t offer you a full refund or exchange.

 

To qualify for a return, your item must be unused and in its original packaging. We also require a receipt or proof of purchase to complete the return process.

 

Please note that sale items are eligible for partial refunds only. Regular-priced items can be fully refunded, but sale items cannot.

 

Exchanges:

 

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at hello@grizzlyleather.co.za and send your item to 750 Farm Road, Equestria, Pretoria.

 

Shipping Returns:

To return your product, mail it to 750 Farm Road, Equestria, Pretoria. 

 

When returning an item, you are responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted

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Please remember that shipping times for exchanged products may vary depending on location.

 

We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. While we do our best to receive all returned items, we cannot guarantee their arrival.

 

Need Help?

If you have any questions about refunds and returns, feel free to email us at hello@grizzlyleather.co.za. 

We’re here to help!